Role of web site design quality in satisfaction and word of mouth generation نمایش بزرگتر

Role of web site design quality in satisfaction and word of mouth generation

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نوع محصولدانلودی
وضعیت محصولپیشنهاد ویژه
وضعیت فروشغیر رایگان
وضعیت انبارموجود
دسته بندیدانشگاهی
رده سنیبزرگسال
موضوعبازرگانی و تجارت
زبانانگلیسی
نویسندهYoung Ha - Hyunjoo Im
تاریخ انتشار2011
تعداد صفحات25 صفحه
حجم فایل1.06 مگابایت
سایت اختصاصیshop.modiranclub.com

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Article information:
To cite this document: Young Ha, Hyunjoo Im, (2012),"Role of web site design quality in satisfaction and word of mouth
generation", Journal of Service Management, Vol. 23 Iss: 1 pp. 79 - 96
Permanent link to this document:
http://dx.doi.org/10.1108/09564231211208989
Downloaded on: 24-08-2012
References: This document contains references to 74 other documents
Citations: This document has been cited by 1 other documents
To copy this document: permissions@emeraldinsight.com
This document has been downloaded 434 times since 2012. *
Users who downloaded this Article also downloaded: *
Jillian C. Sweeney, Geoffrey N. Soutar, Tim Mazzarol, (2012),"Word of mouth: measuring the power of individual messages",
European Journal of Marketing, Vol. 46 Iss: 1 pp. 237 - 257
http://dx.doi.org/10.1108/03090561211189310
Paul C.S. Wu, Yun-Chen Wang, (2011),"The influences of electronic word-of-mouth message appeal and message source credibility on
brand attitude", Asia Pacific Journal of Marketing and Logistics, Vol. 23 Iss: 4 pp. 448 - 472
http://dx.doi.org/10.1108/13555851111165020
Xuehua Wang, (2011),"The effect of inconsistent word-of-mouth during the service encounter", Journal of Services Marketing, Vol.
25 Iss: 4 pp. 252 - 259
http://dx.doi.org/10.1108/08876041111143087
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Role of web site design quality in satisfaction and word of mouth generation

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